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How is the sound quality with KwiKom?
KwiKom call quality is comparable to that of traditional landline or mobile phone service.
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Will my phone number be listed in the phone book?
Not at this time, we will offer an optional listing option in the future.
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What is the price for 411 calls?
411 Calls are charged at the rate of $1.50 per call.
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Can I port my number to your service?
Most numbers are portable to our service. There is a one-time $30.00 fee to port you current number.
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How does the 911 Service Work?
The registered address for E911 services is added to the 911 database free of charge.
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Does my computer need to be on to use your service?
No, our service will use your internet connection. As long as your internet connection is working, your phone service will continue to work.
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Is there a contract?
No, we do not require a contract.
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What is VoIP Service phone service and how is it different than a landline?
VoIP, or Voice Over Internet Protocol, is the technology that turns your analog voice into digital data and sends it over the Internet instead of over traditional phone lines. KwiKom Communications utilizes VoIP technology differently from its competition, in that the calls are completed on our network, and not to some obscure datacenter on the other side of the US.
With a traditional landline phone, your number is tied to where you live. If you move or travel, you can't always take that number with you. Internet phone service is completely portable, so you can turn any phone into your home phone with just the VoIP adapter and a high-speed Internet connection.
Plus, KwiKom Communications Digital Phone service has many features you can't get with a landline.
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Do I need to purchase any special equipment?
No, KwiKom will provide a VoIP ATA Device with your service activation.
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Will my alarm system work with your VoIP service?
Not at this time.
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What happens if my power goes out?
Your VoIP ATA Device will have a battery backup provided by KwiKom, that will power your phone for hours if the power goes out. Also when you sign up for Digital Phone service, you'll set up a Network Availability Number, which can be any landline or cell number - such as your work number or cell phone. Then during a power or Internet outage, all your calls will be forwarded to that number. After the power or Internet service is back up, your phone rings again as usual.
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How do I pay?
KwiKom accepts all major credit cards, and e-check payments online, you may also mail in a check or pay in-store with cash.
